FAQ'S

DO YOU OFFER REFUNDS?
 No, NatureByMusu does not offer refunds. All Sales are Final. Rest assure we double check each order before shipping. However, When placing an order, make sure you choose the correct product and size.

DO YOU OFFER EXCHANGES?
No, NatureByMusu does not offer exchanges. If, you received the wrong item contact customer care ASAP. Please Be sure to order the correct Product before checking out on our site.

HOW LONG DOES ORDER PROCESSING TAKE?
Please refer to our Shipping Policy for more information.

DOES NATURE BY MUSU OFFER ECONOMY & EXPEDITED SHIPPING?
Yes, we do offer Economy & expedited shipping! Please choose your shipping method of choice during the checkout process.

ARE NATURE BY MUSU PRODUCT 100% ORGANIC?
 Yes, we offer 100% organic products. It is comprised of the highest quality and has no demand effect on the skin.

HOW MANY LIGHTENING PRODUCTS ARE RECOMMENDED TO LIGHTEN SKIN?
The amount of lighten products you need will be based upon the desired look you are trying to achieve and also the skin type you have. For a complete transformation, we recommend 3 products and also patient is required for a proper transformation as we have 3 stages of a skin transformation.

*First stage transformation your skin becomes a bit brighter. which is within (1-4 weeks) depending on the whitening product bought & also the skin type.

*Second stage transformation your skin becomes lighter. which is within (1-3 months) depending on the whitening product bought & also the skin type.

*Third stage transformation your skin becomes white. which is within (3-6 months) depending on the whitening product bought & also the skin type. Please be sure to read the product description and follow our usage guideline as describe.


IS NATURE BY MUSU SKIN RESULT PERMANENT?
No, NatureByMusu transformed skin tone isn't permanent but can last long depending on the way you maintain your skin.

DOES HOT CHOCOLATE  ESSENCE WHITENS THE SKIN?
No, Hot Chocolate Essence is a glowing and moisturising product, even though it is recommended for all skin tone it doesn't whiten, but it is advisable you use Hot Chocolate Essence when using a whitening product on your skin for a more perfect and clear result. Check our Products for a better understanding.

CAN I MAKE CHANGES TO AN ORDER?
After order is placed we do not make change, Order placed is final. If you notice an error made with your address contact us Immediately! If your order has already been processed, we won't be able to change it. Please see our Contact page.

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